Imagine this: a weary traveler steps into your hotel after a long flight. Instead of waiting in line at the front desk, they are instantly greeted by a friendly digital concierge on their phone or lobby kiosk. The concierge already knows their name, preferred room temperature, and even that they love sparkling water in the minibar. Within minutes, they’re checked in, their luggage is sent ahead via a smart robot porter, and dinner is ordered before they even reach their room.

This isn’t science fiction. This is the future of hotels — powered by AI.

Hospitality has always been about creating unforgettable guest experiences. But in today’s fast-paced world, the challenges facing hotel owners and managers are greater than ever: staffing shortages, rising labor costs, guest expectations for 24/7 service, and competition from short-term rental platforms.

The good news? Artificial Intelligence — and specifically Digital Concierge Services — can solve these challenges while opening new opportunities to increase revenue, improve efficiency, and delight guests.

This book is your guide to understanding how AI is reshaping the hotel industry. Whether you run a boutique property, a resort, or a global chain, adopting AI isn’t just an option — it’s the new standard.